Greco Group is the only manufacturer in Ukraine to have its own comprehensive after-sales service department.
Our service team comprises 45 qualified engineers and 18 service vehicles, ensuring a rapid response and high-quality equipment maintenance throughout Ukraine.
The scale of our service enables us to guarantee effective support both during the warranty period and beyond. We not only provide support for new installations, but also ensure the reliable operation of equipment installed in previous years.
A key distinguishing feature of the Greco Group is our firm stance: we do not use subcontractors. All work is carried out exclusively by our own highly qualified and trained staff.
It is precisely this that enables us to guarantee consistent service quality and take full responsibility for the outcome.
Preliminary consultation (if required)
Site visit and initial diagnostic assessment
Signing of the contract with warranty obligations
Equipment repair
Carrying out commissioning work involving the calibration of all systems
Demonstration of how it works and instruction
Contact number for the service engineer: (067) 16-16-110
The Greco Group’s warehouse system is organised to ensure the fastest possible response to any service or production requirements.
Greco Group’s warehouse infrastructure
To ensure maximum speed and efficiency, we have developed a clear and well-thought-out warehouse system.
The company’s infrastructure is divided into two key areas:
the service warehouse and the production workshop warehouse.
The service warehouse is fully stocked with the necessary spare parts, enabling us to respond promptly to any enquiries and resolve any faults quickly and without delay.
The production facility, in turn, ensures the continuity of equipment manufacturing and adherence to agreed deadlines.
This approach enables us to:
• respond quickly to customer enquiries
• ensure that the necessary components are always in stock
• minimise equipment downtime
• maintain the smooth running of our service and production operations
Our systematic approach to warehouse infrastructure is the foundation of our speed, reliability and our customers’ confidence in the outcome.
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